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The Lighthouse, Risk and Readiness
Small-Program Starter Kit
Tool 3 of 3

If a Child Tells You

What every adult in your program should do in the first few minutes after a child shares that they've been hurt. Your job is not to prove anything. It is to listen, keep the child safe, and get the right people involved.

1Stay calm

Your reaction tells the child whether it was safe to tell. Keep your face and voice steady. Move to a spot that is private but still in view of others.

2Listen and believe

Let the child talk at their own pace, in their own words. Don't push for details.

"Thank you for telling me. It's not your fault. I'm going to get help to keep you safe."
3Don't investigate

No leading questions, no promise to keep it secret, and don't confront the person the child named. Trained investigators will take it from here.

Is the child in immediate danger?
Yes: call 911 now, then keep going.
4Report the same day

Call your state's child abuse hotline or law enforcement, as your state requires. Then tell your program's designated lead, unless they are the person named.

5Write it down

Record what the child said, in their exact words, plus the date, time, and who you told. Keep it confidential and share it only with people who need to know.

6Take care of yourself

Hearing a disclosure is hard. Talk with your supervisor or a counselor, without sharing the child's identifying details.

Childhelp National Child Abuse Hotline: 1-800-422-4453 (24/7, call or text) Our state hotline:  

Watch the 4-minute video, If a Child Tells You (Lighthouse Learning, Episode 1), on the Resources page at lighthouserrcg.com.